Shipping policy

We deliver across the whole of the UK, and every order is tracked.

 

Delivery times are counted from the day your order is dispatched, not the day you place it. Working days are Monday to Friday, excluding bank holidays.

When will my order be dispatched?

Orders are usually dispatched within 1-2 working days of being placed. Orders placed over the weekend or on a bank holiday are dispatched on the next working day.

Tracking your order

As soon as your order is on its way, we'll email you a tracking link. You can also check on it at any time on our Track Your Order page using your order number.

If your tracking hasn't updated for a couple of days, don't worry. Carriers sometimes scan parcels late, and the parcel is usually further along than the tracking suggests.

Busy periods

Around Christmas, Black Friday and bank holidays, parcels can take a day or two longer than usual. If you need something by a particular date, we'd suggest Express delivery and ordering a few days early.

If your parcel hasn't arrived

If your order hasn't turned up within the delivery window, check the tracking first, then have a look in any safe places and with neighbours, as carriers will sometimes leave parcels there. If it still hasn't appeared, email us at support@happierdoggo.com with your order number and we'll chase it with the carrier and sort out a replacement or a refund. We won't leave you to deal with the courier yourself.

Wrong or incomplete address

Please check your delivery address carefully at checkout. If you spot a mistake after ordering, email us straight away and we'll do our best to change it before dispatch. Once the parcel has left us we can't redirect it, and if it's returned to us because of an incorrect address, we'll refund the order less the delivery cost, or send it again once you've paid for delivery.

Questions?

Email us at support@happierdoggo.com or use the Get in Touch page. We're a small team, but we answer every message, usually within one working day.